Privacy and cookies policy

Privacy and Cookies Policy

Introduction

Castle Pumps Ltd. values your privacy and is committed to protecting your personal data.
This Privacy and Cookies Policy explains how we collect, use, and protect your information when you use our website www.castlepumps.com.

By continuing to use our website, you agree to this policy. You can change your cookie preferences or withdraw consent at any time through our Cookie Consent page.

Personal Information 

We process and record some personal information that you make available to us such as name, email address and telephone number for certain legitimate business purposes. These may include some or all of the following:

  • To verify your identity as a genuine customer/potential customer
  • To carry out the service you have requested of us i.e. provide you with information relating to your enquiry/order/delivery
  • To update you on changes to our business that may impact how we deal with you i.e. price changes, delivery options and opening times
  • For direct marketing purposes that we believe you will have a legitimate interest in as a customer i.e. new products and promotional offers that we have identified as suited to the nature of your business

You are able to opt out of having your information processed and from receiving any direct marketing at any time by emailing marketing@castlepumps.com, unsubscribing from an email you receive, or writing to us at our registered business address. This may, however, affect our ability to carry out the services you have requested and will result in not being informed of new products and promotional offers that we believe you or your company may benefit from hearing about.

Server Logs and Technical Data

When you visit our website, we collect non-personally identifiable information (such as IP address, browser type, and pages visited) for analytics, site performance and security.
This information is aggregated and used to improve user experience.

Cookies

Our website uses cookies to improve functionality, analyse traffic, and support marketing activities.

We use Cookiebot to manage cookie consent and to ensure that only the cookies you approve are activated.
You can view, change, or withdraw your cookie preferences at any time via our Cookie Consent Page.

Full details of all cookies in use, including their purpose, duration and providers (e.g., Google, YouTube, LinkedIn, Meta), are published and automatically updated on that page.

Data Sharing and Security

We do not sell or rent personal data.
Your information may be shared only with:

  • Members of our group companies
  • Service providers who support website hosting, analytics, or communications under strict confidentiality agreements
  • Legal or regulatory bodies when required by law

We implement appropriate technical and organisational measures to safeguard your personal information.

Your Rights

You have the right to:

  • Access and request a copy of your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to or restrict certain processing activities

To exercise these rights, contact us at marketing@castlepumps.com and include your Cookie Consent ID (which can be found on the Cookie Consent Page) if applicable.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law.